Privacy Policy

Data Controller Information

ultratrixis SARL is the data controller for the personal information we collect. We are registered in Luxembourg with company registration number RCSB917582 and VAT number LU91257843. Our registered office is located at Rue Beaumont 118, 9048 Ettelbruck, Diekirch, Luxembourg.

Data Collection

We collect different types of information depending on how you interact with our website and services. The data we collect includes:

• Contact Information: Name, email address, phone number, company name, and postal address when you contact us or request our services
• Technical Information: IP address, browser type, device information, operating system, and website usage data through cookies and analytics
• Communication Data: Records of correspondence when you contact us via email, phone, or contact forms
• Project Information: Details about your construction projects and BIM implementation requirements when you engage our services
• Website Usage: Pages visited, time spent on site, referral sources, and user interactions through web analytics

How We Use Your Information

We use your personal information for the following purposes, based on legitimate business interests and your consent where required:

• To provide BIM implementation consultancy services and respond to your enquiries
• To communicate with you about our services, project updates, and business matters
• To improve our website functionality and user experience through analytics
• To comply with legal obligations and regulatory requirements
• To protect our legitimate business interests and ensure service quality
• To send relevant marketing communications where you have provided consent

Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds: legitimate interests for business operations and service provision, contractual necessity for delivering our services, legal compliance for regulatory requirements, and your explicit consent for marketing communications and non-essential cookies.

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about the cookies we use, please refer to our Cookie Policy.

Data Sharing and Third Parties

We do not sell your personal information to third parties. We may share your data with trusted service providers who assist us in operating our website and conducting our business, including web hosting providers, email services, analytics providers (Google Analytics), and advertising platforms (Google Ads). All third-party providers are required to maintain appropriate data protection measures and use your information only for the specified purposes.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this privacy policy. Contact information and project data are typically retained for seven years after the completion of services for legal and business purposes. Website analytics data is retained according to Google Analytics retention settings, typically 26 months. Marketing consent records are maintained until you withdraw consent or for up to seven years for compliance purposes.

Your Rights

Under GDPR, you have the following rights regarding your personal data:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Request limitation of how we process your data
• Right to Data Portability: Request transfer of your data to another organisation
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for processing where applicable

International Data Transfers

Some of our service providers may be located outside the European Economic Area (EEA). When we transfer your personal data outside the EEA, we ensure appropriate safeguards are in place, including adequacy decisions by the European Commission, Standard Contractual Clauses, or other approved transfer mechanisms under GDPR.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include secure data transmission, access controls, regular security assessments, and staff training on data protection principles.

Contact Information

If you have any questions about this privacy policy, wish to exercise your rights, or need to contact us regarding data protection matters, please get in touch with us using the following contact information:

Complaints and Regulatory Authority

If you believe that we have not handled your personal data in accordance with GDPR, you have the right to lodge a complaint with the Luxembourg National Commission for Data Protection (Commission nationale pour la protection des données - CNPD) or your local data protection authority.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "last updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.

Consent

By using our website and services, you acknowledge that you have read and understood this privacy policy. For processing activities that require your consent, we will obtain your explicit agreement before collecting or using your personal information for those specific purposes.